Delivery and Returns
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Mosquito > Delivery and Returns

Delivery and Returns

Making a Purchase from MOSQUITO LOITERING SOLUTIONS

Making a purchase is simple and could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy your order.

We accept all major debit and credit cards. We do not hold your credit card details on file and all transactions take place on a 128-bit encrypted secure server. If you prefer we are happy to accept purchases over the telephone.

VAT and Duty

All orders originating in the UK will be charged VAT at 20%. Orders received from outside the UK will not be charged VAT, however, the shipping company UPS will require you to pay sales tax and possibly duty upon import at your local rate

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are not held in clear text on any web site and we do not store any payment details.

DELIVERY & SHIPPING INFORMATION

All our parcels are shipped out via UPS.

Delivery Costs

All deliveries are Monday-Friday

Delivery costs are calculated at point of checkout. UK orders are shipped on a ’next working day’ service. Orders going outside the UK can take up to 5 working days as the goods have to clear customs. All orders are shipped using UPS and when your order is collected by the shipper, you will receive an email from UPS with your tracking information.

Returns Procedure

In the unlikely event that you receive a faulty product or your product becomes faulty please contact us and a member of our team and will discuss your returns request.

Mosquito Loitering Solutions Ltd do not operate a “sale or return” policy or advance replacements.

If your product is found to be faulty you will either be offered an exact replacement (if the product cannot be repaired) or a refund.

  • Goods that are not in their original packaging and not in good condition are excluded and will be rejected by our warehouse.
  • Goods that have items missing.
  • Any goods with cut cables, or any modifications of any kind will be rejected by our warehouse and you will not be eligible for a refund.
  • All warranties exclude product misuse, acts of God i.e. lightening strikes, or damaged by normal wear & tear.

Manufacturer Warranty

All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse, or items damaged by normal wear & tear). This does not affect your statutory rights as a consumer. 

Consumer Protection (Distance Selling) Regulations

You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 14 working days beginning the day after your goods are received.

Please note the following:

  • The unused goods (including any free gifts) must be returned as originally packaged at the customer’s expense.
  • We reserve the right to have the goods inspected by a technician prior to replacement or refund.